As UK customers trade down, India centre turns key for Tesco

Tesco CEO Ken Murphy highlights the crucial role of the company’s Bengaluru center, Tesco Business Solutions (TBS), in managing various aspects of the retail giant’s operations. From designing stores and managing online delivery slots to handling finance, recruitment, and leveraging AI for efficiency, the 5,000-strong team in India acts as Tesco’s backbone, ensuring smooth and cost-effective operations.