Bengaluru man gets upset over Swiggy Instamart for adding free tomatoes to his cart; calls it ‘dark pattern’
A Bengaluru product designer, Ramanujan, criticizes Swiggy Instamart for automatically adding free tomatoes to his order, which he couldn’t remove from his cart, labelling the whole process a ‘dark pattern’. His social media post, highlighting limited consumer choice, gains traction and sparks a debate on user control in online shopping.