‘Bot life is so awkward’: BigBasket responds to social media compliment with ‘we’ll do our best to sort this issue’
BigBasket’s amusing mix-up: An X user praised the company for bundling sanitary napkins with ice cream, but the retailer mistook it for a complaint and apologized. The incident, highlighting potential pitfalls of automation in customer service, entertained social media users and sparked discussions about the importance of human oversight.